Your Complete Guide to VoIP

woman holding a phone about to start a meeting

Are you looking to cut down on your business’s phone costs? VoIP, short for “Voice over Internet Protocol,” can help. This technology allows you to make phone calls using a broadband connection instead of a traditional landline telephone service. And the savings can be substantial compared with standard phone services because data transmission rates are cheaper than traditional methods.

VoIP isn’t a new technology, but its popularity has increased in recent years, and many businesses are turning to it for their phone-related needs. It’s the future of landlines and can be an effective (and cheap) alternative to standard business phone solutions. But VoIP is only as good as you make it: If you don’t know how to get the most out of it, your business will suffer. So here’s your complete guide to using VoIP at your business.

Choose the Right Internet Plan

This may seem obvious, but you can’t very well use VoIP unless you have an internet connection—and an uninterrupted one at that. If you’re a small business, you may be able to get by with a standard broadband plan. But if your company is larger or does a lot of online videoconferencing, you’ll need something more robust.

Make sure to choose an internet plan that can handle the bandwidth needs of your VoIP system. You don’t want calls to sound choppy or experience static during important business interactions.

Get the Right Equipment

If you already have a phone system at your company, VoIP can be added as an extra option. But before you decide on what type of equipment to buy, do some research and figure out how many employees work in each location and what type of phone system they’re currently using.

Some companies prefer to use VoIP-enabled phones, which connect directly to the internet and allow you to make calls over the network. These phones are often more expensive than traditional models, but they can offer a lot of features and conveniences (like being able to check voicemail from your email inbox).

If you don’t want to purchase new phones, you can also use a VoIP adapter to connect your current phone system to the internet. This is a less expensive option, but it may not offer all of the features that you’re looking for.

Get Familiar With the Software

Most VoIP providers offer their own software to manage your account and make calls. Make sure you’re comfortable using this software before signing up for a VoIP service. You’ll likely need to use it to make and receive calls, as well as check your voicemail.

If you have employees in multiple locations, you may also want to look into software that can help you manage your VoIP system. This software can allow employees to make calls from their computers, and it can even keep track of how much each person is spending on phone calls.

Set Up Your VoIP System

Once you’ve chosen the right equipment and software, it’s time to set everything up. This can be a daunting task, but most providers have detailed instructions on how to do it. If you’re not sure where to start, contact customer service and they’ll be more than happy to help.

Make sure to set up your VoIP system during a point during the day when the phone lines are less busy. You’ll want to make sure everything runs smoothly before taking it live.

Once you’ve fully tested your system, train your employees how to use it. Many companies also hold meetings about their new VoIP service so that everyone knows what they’re responsible for and how to make the most of the new system.

Excellent VoIP Solutions

VoIP is a great way to save money on your phone bill and improve communication within your company. But it’s only as good as you make it. By following these tips, you can get the most out of VoIP and use it to its full potential.

For more information on VoIP and how it can benefit your business, contact our team at eShield. We are experts in all things  VoIP and can help you set up a system that’s perfect for your needs.